Question 1

What financial reserves or guarantees to you have in place?

Accepted Answer

For the past 8 years, our company has set aside reserves within an escrow account solely designated for claims with a well-established law firm based out of St. Petersburg, FL. We continue to make deposits to this account on an ongoing basis. Currently, we withhold twice as much that is required based on historical claim rates.

Question 2

If you do have reinsurance, what organization is it?"

Accepted Answer

We do not have reinsurance. We felt that a surety bond provided a faster and more effective method of financial strength.

Question 3

What complaints have you had to date?

Accepted Answer

We have not had a single complaint which can be verified from the BBB.

Question 4

Who determines what claims are legitimate?

Accepted Answer

The underwriting process is much looser than an insurance company, however there is still a process. American Home Care Management team will verify the legitimacy of the claim and once verified our customer care providers make all the arrangements for care and payment.

Question 5

Have you had any unpaid claims disputes or unsettled claims?

Accepted Answer

None.

Question 6

How are claims made and how are they handled?

Accepted Answer

Claims are paid as required by the terms of the Home Health Care Agency providing the care.

Question 7

Presently does American Home Care Services have any pending legal issues such as pending lawsuits?

Accepted Answer